Business Relationship Manager

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccess Full time $40,000 - $60,000
Job Description

We are seeking a highly organized and motivated individual to join our team as a Customer Success Manager. This role is responsible for building strong relationships with internal stakeholders and providing timely administrative support to ensure customer satisfaction.

The ideal candidate will have excellent project management skills, high technical competency in Microsoft O365, including SharePoint, and exceptional communication and interpersonal skills.

Key Responsibilities:
  • Provide professional support to the Sales Team and wider business by undertaking various administrative, support and coordination functions working with both internal and external parties.
  • Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment and following up to ensure resolution.
  • Attend relevant meetings, record meeting notes, documenting key takeaways and action items.
  • Create and maintain records in CRM/ERP, ensuring all data is up-to-date, organized and accessible.
  • Develop and prepare correspondence, documents, reports and present them in a timely, efficient and professional manner.
About You
  • You should hold a Bachelor of Science in Information Technology and have 3-5 years of experience in a Customer Success Manager position or similar role.
  • You should have exceptional project management and time management skills across multiple calendars in a project support or coordination capacity.
  • You should be able to work as part of a team or autonomously.
  • You should have highly developed communication and interpersonal skills to develop and maintain professional and productive relationships with internal and external stakeholders.
Requirements
  • You must be able to obtain and maintain a Police Clearance.

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