BPO Content Developer

1 week ago

Pasay City, Philippines Manpower Core Group Inc. Full time

Key skills
BPO training
BPO trainer
Content designing and development
Designing Training Modules

Job title: Content Developer
Work set up: Hybrid (Pasay-MOA)
Work shift: Shifting
Salary: 30K
Target start date: ASAP

The role is primary responsible is to:

•Partner with internal and external client/stakeholders to identify and analyze process performance areas that need improvement and/or performance solutions with its training content and materials.
•Create and propose contents and materials to close performance gaps and meet business objectives.
•Collaborate with process training team to create instructional designs, Curriculum, lesson structures, outlines, storyboards and eLearning courses
• Coordinate with LMS administrators to publish online courses and other digital solutions onto company servers and LMS.
• Test, QAs, and troubleshoots digital solutions on company servers and LMS.
• Pilot and observe new training with different groups of learners to validate content and timing.
• Provide train the trainer instruction to ensure proper implementation of facilitator-led or blended training.
• Provide feedback to stakeholders on pilot projects and improvement plans.

Essential Functions:

• Design, Development, and Implementation (60%)
•Design and develop learning objectives and outcomes.
• Partner with internal and external clients to create and edit training materials.
• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not
limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.
•Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.
• Design practical application scenarios including practical application exercises, role-plays, case studies, games,
and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct Train-The-Trainer (TTT) sessions.
• Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.
• Partner with all customers, (internal and external) to identify training needs by program.
• Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.
• Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.
• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.
•Conduct analysis on operational performance to identify knowledge gaps.
• Develop training action plans for individuals and groups based on performance needs.
• Using defined program metrics, measure the effectiveness of training and modify content when gaps are identified.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

Primary Internal Interactions:

• Employees, for the purpose of designing and developing training modules
• Business managers and leaders, for the purpose of identifying the training needs and follow up
• Team, for the purpose of up-skilling and certification of trainers
• Supervisors managers, and senior managers, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback

Primary External Interactions
• Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed
• Institute partners of capability development team for identifying the right program or seeking guidance
• Vendors, for any material/ service availed

Organizational Relationships
Reports To : AM/Manager/Senior Manager, L and D Supervises : Executives/ Sr. Executives/ Trainers/LAMs/OMs

Skills

Technical Skills

•Advance knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
• Knows Learning Management System
• Internet usage and email access
• Project management

Process Specific Skills

• Training module development
• eLearning development
• Ability to present the information in simple and easy to understand manner
•Ability to understand and comprehend quickly about unfamiliar industry
•Prioritizing customer needs
• Strong customer service focus

Soft Skills (Minimum)

•Excellent verbal and written communication skills
• Above average presentation skills
• Flexibility and urgency to handle pressure
• Team work/ Self-sufficiency / Adaptability
• Self-disciplined and results oriented
• Data gathering ability/ Keen eye for detail
• Analytical skills
• Operational planning and process management
• Ability to multi-task
• Ability to approach problems logically
• Interpersonal Skills
• Customer Service Focus
• Coaching and mentoring skills
• Project management

• Basic domain knowledge

Education Requirements
• Minimum of 2 years of college education
• Domain-related training background

Work Experience Requirements:

• Should have at least 1-year training background
• Should be a regular employee
• At least B2 in Language Assessment

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