Account Services Operations Assistant

1 day ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time

About Tangent Solutions, Inc.

We are a leading provider of innovative solutions, and we are seeking an experienced Account Services Operations Assistant to join our team.

Job Overview

The Account Services Operations Assistant will play a crucial role in supporting our account coordinators and supervisors in ensuring seamless customer service delivery. The successful candidate will be responsible for preparing supporting documents, monitoring key support groups, and providing timely reports and updates to our customers.

Key Responsibilities:

  • Document Preparation: Assist the account coordinator in preparing all supporting documents required for billing.
  • Service Level Management: Ensure that window time for resolutions/closure of service issues is based on agreed service levels with accounts.
  • Monitoring and Reporting: Monitor and ensure that key support groups consistently follow existing escalation procedures and provide complete and timely reports and updates to accounts.
  • Presentation Support: Assist in preparing presentations to key accounts and coordinate with the operations department for logistics.
  • Quality Objectives: Exert best effort that quality objectives are met, implement quality improvement activities, and function as an Account Services Operations Assistant as may be formally defined by the immediate superior or executive management.

Requirements:

  • Education: A Bachelor's Degree in Information Technology, Business Administration, Marketing, or related fields.
  • Experience: At least 1 year of work experience in performing executive and/or administrative functions.
  • Skills: Computer literate and knowledgeable in Basic Windows Applications; keen on minute details, flexible, systematic, and results-oriented; good written and verbal communication skills; ability to work well under pressure and with minimal supervision.

Why Join Us?

Tangent Solutions, Inc. offers a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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