Service Operations Specialist

1 day ago


Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Overview

Nityo Infotech Services Philippines is a leading IT solutions provider, seeking highly skilled professionals to join our team.


Roles and Responsibilities

As a Service Desk Analyst and Service Operations Analyst, you will be responsible for providing exceptional support to our clients. Your primary duties will include:

  • Monitoring and resolving service requests in a timely manner
  • Providing technical assistance and troubleshooting for hardware and software issues
  • Collaborating with cross-functional teams to resolve complex problems
  • Documenting and analyzing incidents to identify areas for improvement

Requirements

To succeed in this role, you must possess:

  • A Bachelor's Degree in Computer Engineering, Computer Science, IT, or equivalent
  • At least 1 year of experience in IT or technical support
  • Excellent communication and problem-solving skills
  • Strong knowledge of Microsoft Office Apps, Azure AD, Exchange, Intune, Office 365, SharePoint, OneDrive, and MS Teams
  • Foundational understanding of Windows Server, Windows 10/11 Enterprise, Mac, iOS, Android, VPN, DHCP, DNS, SSL, and SMTP

Work Arrangements

As a Service Desk Analyst and Service Operations Analyst, you will work in a hybrid environment, splitting your time between remote work and onsite meetings as needed. You will be expected to adhere to our standard working hours and schedule.


Benefits

We offer a competitive salary range, benefits, and opportunities for growth and development. If you are a motivated and detail-oriented professional looking for a new challenge, please submit your resume and cover letter for consideration.



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