Rental Inquiries Customer Service Assistant

2 days ago

Cainta, Calabarzon, Philippines beBeeCoordinators Full time ₱7,200 - ₱7,800
Customer Service Coordinator Job Description

This role involves handling incoming rental enquiries, collecting essential information and ensuring smooth communication throughout the application process.

The ideal candidate will be customer-focused, highly responsive, and able to coordinate multiple applicants efficiently.

Key Responsibilities:
  • Monitor and respond to all rental enquiries via platforms such as Zoopla, OpenRent.
  • Answer incoming calls and emails promptly, providing clear information to prospective tenants.
  • Pre-screen applicants by checking key details such as income, moving date, and suitability.
  • Arrange and schedule property viewings, confirming times with both applicants and property managers.
  • Twice weekly, plan full-day viewing routes using Google Maps to maximize efficiency.
  • Follow up with applicants after viewings to gather feedback and references.
  • Keep applicants updated throughout the process, ensuring a professional and smooth experience from first enquiry to application.
  • Maintain accurate records of enquiries, viewings, and applicant feedback.
Requirements:
  • Previous experience in property rentals, lettings, or customer service is an advantage.
  • Strong communication and interpersonal skills (phone and email).
  • Proficiency with online property platforms (Zoopla, OpenRent) preferred.
  • Comfortable using Google Maps and basic scheduling tools.
  • Highly organized, detail-oriented, and able to manage multiple applicants at once.
  • Proactive problem-solving skills and customer-focused mindset.

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