Claims Coordinator

2 days ago


Davao City, Davao, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000
Customer Service Specialist Role

About the Job:

We are seeking a skilled and experienced customer service specialist to join our team. As a customer operations/claims coordinator, you will be responsible for delivering high-quality customer service and continuously improving processes.

Key Responsibilities:

  • Deliver excellent customer service and continuously improve processes.
  • Handle all inbound and outbound customer calls and leads in a timely manner.
  • Maintain lead conversion performance in line with KPIs.
  • C coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborate with internal departments to ensure efficient case management.
  • Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assist in determining liability and initiating recovery from at-fault third-party insurers.
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
  • Update customers throughout the claims process and ensure timely resolution.
  • Maintain accurate and up-to-date case records and documentation.
  • Flag issues or delays to the onshore team and suggest process improvements as needed.

Requirements:

  • Strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and a budget for professional development
  • A collaborative, no-silos environment, encouraging learning and growth across teams
  • A dynamic social culture with team lunches, social events, and opportunities for creative input
  • Health insurance
  • Leave Benefits
  • 13th Month Salary

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