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Chief Knowledge Architect

2 weeks ago

Manila, National Capital Region, Philippines beBeeArchitect Full time ₱6,000,000 - ₱7,280,000
Job Description

The Chief Knowledge Architect plays a pivotal role in overseeing the organization's IT knowledge management ecosystem, leveraging cutting-edge methodologies to drive strategic decision-making.

This individual will define, implement, and continuously improve the IT knowledge management strategy and processes, ensuring seamless integration with the organization's existing infrastructure.

Key Responsibilities
  • Strategy Development: Develop and execute a comprehensive IT knowledge management strategy, aligning with the organization's overall vision and goals.
  • Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of IT knowledge management operations.
  • Knowledge Management Framework: Design and maintain a robust knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
Benefits
  • Opportunity to work with a dynamic team of professionals passionate about IT knowledge management.
  • Professional growth and development through training and mentorship programs.
  • A competitive compensation package and benefits program.
Others
  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS 6 principles and practices.