Unlock Your Potential as a Customer Service Champion

5 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time $80,000 - $125,000
Customer Service Specialist

We're seeking an exceptional Customer Service Specialist to join our team. In this role, you'll be responsible for delivering top-notch service to our customers, building long-term relationships, and ensuring their needs are met.

About the Role:

  • Empower Client Success: Partner with clients to maximize our solutions, aligning with their business objectives.
  • Deliver Exceptional Service: Provide comprehensive technical support, addressing concerns, resolving issues efficiently, and delivering effective solutions.
  • Foster Client Loyalty: Build strong, trusted relationships through regular communication and proactive support.
  • Seamless Collaboration: Work effectively across internal teams to address client needs promptly and efficiently.
  • Technical Proficiency: Develop in-depth knowledge of our products and related technologies, providing expert support to clients.

Requirements:

  • Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
  • 5 years of software customer service experience, with a strong understanding of contact center technologies.
  • Experience working with SIP messages, analyzing network logs (e.g., developer tools), and troubleshooting APIs.
  • Familiarity with ACD and IVR systems.
  • Basic understanding of SQL for querying and troubleshooting.
  • Working knowledge of AWS concepts; practical experience or certification is a plus.
  • Strong communication, analytical, and problem-solving skills in a customer-facing role.

Benefits:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • The chance to work with cutting-edge technology and innovative solutions.
  • A competitive salary and benefits package.

Join Our Team:

We're committed to creating a positive and inclusive work environment where everyone feels valued and empowered to succeed. If you're passionate about delivering exceptional customer service and have a passion for technology, we'd love to hear from you.

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