Email Support Representative

6 days ago


Manila, National Capital Region, Philippines AlphaMeta Full time
AlphaMeta's Vision

We strive to be the gold standard for customer support in the beauty industry. Our goal is to provide unparalleled service to our clients, ensuring they feel valued, heard, and supported every step of the way.

About the Role

We are seeking a talented Customer Service Specialist to join our team. As an Email Support Representative, you will play a critical role in delivering exceptional customer experiences, driving client satisfaction, and promoting our holistic beauty programs.

Main Responsibilities
  • Address customer inquiries, concerns, and requests with empathy and professionalism.
  • Develop and maintain in-depth knowledge of our holistic beauty programs and services.
  • Foster positive relationships with customers through email communication.
  • Collaborate with other departments to relay customer insights and feedback.
What We're Looking For
  • 2+ years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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