Current jobs related to Cloud Contact Center Specialist - Makati City, National Capital Region - KMC Careers

  • Cloud-Based Contact Center Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Cognizant Full time

    Cognizant is looking for a talented Amazon Connect Developer to join our team. In this role, you will be responsible for supporting contact center setup, working on enhancement tickets, and creating Amazon Connect flows.About the RoleThis is a great opportunity to work with a leading IT services company and contribute to the growth of our organization. You...

  • Contact Center Solutions Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

  • Contact Center Operations Manager

    1 week ago

    Makati City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About the RoleThe Contact Center Solutions Manager will be responsible for overseeing the development and implementation of contact center strategies, ensuring alignment with business objectives. This role requires strong leadership skills, excellent communication, and the ability to work collaboratively with cross-functional teams.

  • Contact Center Agent

    13 hours ago

    Quezon City, National Capital Region, Philippines Jocsoncollege Full time

    Job OverviewJocsoncollege is seeking a highly motivated CONTACT CENTER AGENT to join our team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences.About the PositionIn this role, you will have the opportunity to work in a fast-paced contact center environment where no two days are the same. If...

  • Cloud-Based Call Center Solutions Leader

    7 days ago

    Quezon City, National Capital Region, Philippines LeadAdvisors Full time

    We are seeking a seasoned SaaS Product Manager to lead the development and enhancement of our cloud-based call center solutions. This role involves working closely with cross-functional teams to define product strategies, manage the product lifecycle, and ensure our platform meets the evolving needs of call center operations.Key Responsibilities:Product...

  • Contact Center Professional in Makati

    12 hours ago

    Makati City, National Capital Region, Philippines JobsAvenuePH Full time

    We are seeking a highly skilled Contact Center Professional to join our team at JobsAvenuePH. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentIf you have a passion for delivering exceptional...

  • Cloud Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time

    We are hiring a Cloud Engineer to join our IT Delivery Center Asia Inc. As a key member of our team, you will be responsible for designing, developing, and maintaining cloud-based software systems.Key ResponsibilitiesDesign and develop cloud-based software applications using Java and Angular frameworks.Leverage your expertise in cloud computing,...

  • Contact Center Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    Lexie Staffing is a dynamic and rapidly growing staffing agency looking for a highly motivated CONTACT CENTER REPRESENTATIVE to join our team. As a Contact Center Representative, you will be the primary point of contact for our clients, handling their inquiries, resolving their issues, and providing them with exceptional customer service.Key Skills and...

  • Makati Call Center Specialist

    12 hours ago

    Makati City, National Capital Region, Philippines JobsAvenuePH Full time

    At JobsAvenuePH, we are looking for a skilled Makati Call Center Specialist to join our dynamic team. As a Customer Service Representative in Makati, you will be responsible for handling customer inquiries and providing resolutions.Key Responsibilities:Handle inbound and outbound calls professionallyAssist customers with inquiries, troubleshooting, and...

  • Advertising Workflow Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Global Coordination Center Limited Full time

    About the JobWe are seeking a highly skilled Advertising Workflow Specialist to join our team at Global Coordination Center Limited.The successful candidate will have a strong background in ad operations, digital advertising, or a related field. They will be responsible for serving as the primary point of contact for clients, sales teams, and technical staff...

  • Call Center Quality Specialist

    9 minutes ago

    Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    Job DescriptionE-Solutions IT Services is seeking a Call Center Quality Specialist to join our quality team. The successful candidate will have a strong background in quality management, excellent communication and coaching skills, and the ability to work effectively in a fast-paced contact center environment. This is an exciting opportunity to join a...

  • Cloud Infrastructure Specialist

    5 days ago

    Makati City, National Capital Region, Philippines Devopshunt Full time

    At Devopshunt, we are seeking a highly skilled Cloud Infrastructure Specialist to join our platform engineering team. The successful candidate will play a crucial role in ensuring the reliability, security, and scalability of our cloud-based infrastructure.The ideal candidate will have a strong background in cloud computing and experience with implementing...

  • CSR - Contact Center (Insurance Account)

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services: #CSR #ProcessDelivery #ContactCenterDirect HiringCSR - Contact Center (Insurance Account)Salary: up to 19,000 (Fresh Grads) | 25,000 (Experienced)Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)Schedule: Permanent NightshiftQualifications:— College graduate, fresh graduates AND experienced professionals are accepted—...

  • Call Center Technology Strategist

    6 days ago

    Quezon City, National Capital Region, Philippines LeadAdvisors Full time

    Job Overview: We are looking for an experienced SaaS Product Manager to lead the development and enhancement of our cloud-based call center solutions. This role involves collaborating with cross-functional teams to define product strategies, manage the product lifecycle, and ensure our platform meets the evolving needs of call center operations.Key...

  • Junior Accounting Specialist

    7 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time

    Job DescriptionThe Junior Accounting Specialist position at Loop Contact Solutions involves providing administrative support to our accounting department. Key responsibilities include creating and editing financial documents, organizing bookkeeping processes, evaluating financial budgets, tracking expenses, and drafting financial report presentations.Main...

  • CSR - Contact Center (Insurance Account)

    4 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services: #CSR #ProcessDelivery #ContactCenterDirect HiringCSR - Contact Center (Insurance Account)Salary: up to 19,000 (Fresh Grads) | 25,000 (Experienced)Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)Schedule: Permanent NightshiftQualifications:— College graduate, fresh graduates AND experienced professionals are accepted—...

  • Cloud Development Expert

    6 days ago

    Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Job Overview:Nityo Infotech seeks a skilled Salesforce Senior Developer to join our team. This role involves creating low-level designs based on requirements and user stories, developing and conducting unit testing for solutions, and providing SIT and UAT support.Key Responsibilities:Create detailed technical designs aligned with business needsDevelop and...

  • Contact Center Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Affinity Express Philippines Inc. Full time

    About UsAffinityX, a member of the Ayala Group of Companies, is seeking candidates with relevant skills and experience for this role. We value strong customer service and support skills, excellent written and verbal communication, and the ability to work on a permanent night shift schedule.Key qualifications include minimum 2 years of solid call center agent...

  • Data Center Specialist

    4 weeks ago

    Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Data Center Specialist Qualifications:EDUCATIONAL REQUIREMENTMust be a graduate of any computer-related course.WORK EXPERIENCE / TRAINING REQUIREMENT:Preferably with 1-year working experience as a Data Center Operator / Data Center Specialist.KNOWLEDGE/SKILLS/ COMPETENCIES REQUIRED:Must have knowledge of Microsoft Office applications.Knowledge of basic...

  • Call Center Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Caldwell Communications Full time

    About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing top-notch customer service and support to clients. As a Call Center Agent, you will be the primary point of contact for customers, answering their queries and resolving any issues they may have.

Cloud Contact Center Specialist

1 week ago

Makati City, National Capital Region, Philippines KMC Careers Full time

We are looking for a talented Cloud Contact Center Specialist to join our team at KMC Careers. As a key member of our organization, you will play a crucial role in analyzing and implementing Salesforce solutions to drive business success.

Main Responsibilities:
  • Business Analysis & Requirements Gathering:
  1. Collaborate with stakeholders to gather and document business requirements.
  2. Conduct workshops, meetings, and interviews to determine and understand business needs.
  3. Translate business needs into detailed functional and technical requirements for Salesforce solutions.
  4. Deliver business requirements documentation, user story readiness, backlog grooming & refinement, user acceptance testing, and functional documentation.
  5. Provide product roadmap and sprint-wise product delivery execution plan.
Salesforce Configuration & Hands-on Implementation:
  1. Configure Salesforce features and functionalities based on business requirements.
  2. Customize Salesforce to improve workflows, user interface, and functionality.
  3. Participate in hands-on implementation and configuration of new Salesforce applications and features.
  4. Support data migration efforts and ensure data integrity across systems.
Technical Liaison:
  1. Act as the bridge between business users and technical development teams.
  2. Provide input into solution designs and ensure alignment with business objectives.
  3. Collaborate with Salesforce developers to ensure customizations and integrations meet business needs.
Continuous Improvement:
  1. Identify areas for Salesforce improvement and provide recommendations.
  2. Stay up-to-date with Salesforce releases, features, and best practices.