Remote Customer Service Representative

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱300,000 - ₱500,000
About the Role

Talent acquisition and customer satisfaction go hand-in-hand. As a Customer Support Agent, you will play a pivotal role in fostering strong relationships with our clients.

Key Responsibilities:
  • Deliver exceptional support to customers via chat, email, or phone, ensuring a seamless experience.
  • Provide expert guidance on product information, order tracking, returns, and account-related inquiries.
  • Efficiently manage tickets using Gorgias and Shopify, guaranteeing timely and accurate support.
  • Stay up-to-date on product updates and best practices to maintain a consistent level of excellence.
Why Work With Us?
  • Competitive compensation package with annual performance-based growth opportunities.
  • A comprehensive benefits program, including paid time off and health insurance options.
  • Holiday bonuses as a token of appreciation for your hard work and dedication.
  • The flexibility to work remotely, allowing you to thrive in a comfortable environment.
  • Ongoing professional development and opportunities for career advancement.
Requirements:
  • Demonstrated excellent written and spoken English communication skills.
  • A minimum of 1 year of hands-on experience with both Shopify and Gorgias.
  • Ability to work independently and multitask effectively, handling multiple conversations simultaneously.
  • An empathetic approach when addressing customer concerns, coupled with patience and reliability.
  • A strong work ethic, attention to detail, and team-oriented mindset.
What We Offer:
  • Regular feedback and coaching to ensure continued growth and success.
  • A collaborative work environment that values diversity and inclusion.
  • Ongoing training and development opportunities to enhance your skills and expertise.

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