Virtual Support Specialist

10 hours ago

Lipa City, Calabarzon, Philippines beBeeAdministrative Full time ₱400,000 - ₱620,000
Job Title: Virtual Support Specialist">

Overview: A skilled Virtual Support Specialist is required to provide administrative and operational support in a fast-paced healthcare environment. Key responsibilities include managing company email, handling intake calls, assisting with insurance verification, and coordinating referrals.

Key Responsibilities:

  • Manage and organize company email inboxes to ensure timely responses and follow-ups.
  • Handle intake calls from patients, families, and referral sources with professionalism and empathy.
  • Assist with insurance verification, prior authorizations, and documentation support.
  • Coordinate and process referrals from hospitals, clinics, and case managers.
  • Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
  • Utilize RingCentral for call management and communication.
  • Maintain accurate records and documentation within the CRM system and Alora EMR software.
  • Support the home health team with scheduling, data entry, and administrative tasks as needed.
  • Uphold confidentiality and compliance with HIPAA regulations.

Requirements:

  • Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role with home health experience.
  • Familiarity with insurance processes, referrals, and prior authorizations in healthcare.
  • Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software).
  • Strong organizational skills with excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work independently in a remote setting.

Benefits:

This role offers a unique opportunity to contribute to the success of our organization while working remotely. The ideal candidate will be a self-motivated and organized individual who can excel in a dynamic environment.

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