Project Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time $7,200 - $7,800
Remote Project Coordinator Job Description

This role involves providing exceptional customer service support, focusing on assisting the Service Manager in guiding the Service Technician Team to understand their daily schedules, performance goals, and expectations.

  • Maintain a high level of professionalism with clients and staff.
  • Provide excellent customer service while working towards establishing a positive rapport with the client.
  • Answer and address all service calls in a timely manner.
  • Contribute as a team member, working to mitigate problems and issues.
  • Transcribe information into required electronic format.
  • Prepare, back-up, compile, update, and sort document data files into a prescribed computer database.
  • Comply with data integrity and security policies.
  • Assist Service Manager in resolving emergencies in a timely manner.
  • Oversee scheduling of service team and make recommendations to Service Manager for department needs.
  • Provide weekly progress updates to the Service Manager and client point of contact.
  • Obtain quotes from qualified subcontractors as necessary.
  • Participate in project kick-off meetings that include key participants from sales, engineering, fabrication, installation, and programming departments when needed.
  • Attend weekly or biweekly internal virtual CoitCom meetings.
  • Check completed work for accuracy.
  • Actively seek to improve department efficiency, reduce costs, and assist in improvement of product through customer experiences.
  • Tracks and provides accurate project status / milestones to Service Manager and or client point of contact.
  • Participate as needed in prescribed training curriculum.
  • Conducts or schedules product / system trainings for CoitCom Service Team members.
  • Responsible for determination of self-directed development and participate as needed in prescribed training curriculum.
  • May include after hours and on-call duties with guaranteed response times.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills.
  • Must be responsible, self-motivated, self-starter, personable and well-organized.
  • Understand AV system functionality and installation processes and techniques.
  • Ability to read and comprehend project technical and construction documents.
  • Proficient with Microsoft Office (Word, Excel, Outlook), Keynote, and Adobe Acrobat.
  • Self-starter capable of working independently and ensuring to meet deadlines.
  • Superior customer service skills to deal with both internal and external customers.
  • Ability to manage multiple tasks simultaneously.
  • Strong interpersonal skills: ability to work with diverse groups.
  • Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
  • Must be able to effectively handle stressful situations.
  • Must be able to read and effectively interpret general business documentation.

Benefits:

  • Competitive rewards.
  • A collaborative spirit.
  • Work-life harmony.
  • Career growth opportunities.
  • Inclusive teamwork culture.

Others:

  • Be part of a dynamic team that values diversity and inclusivity.
  • Enjoy flexible work arrangements.
  • Take advantage of opportunities for continuous learning and career advancement.

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