Senior IT Knowledge Manager

2 days ago

Paranaque City, Calabarzon, Philippines beBeeKnowledge Full time $17,000 - $22,000
Job Description

As a Knowledge Manager, you will be responsible for leading and managing the organization's knowledge management function. This includes ensuring that the knowledge base is up-to-date, accessible, and effectively utilized by all teams.

The ideal candidate will have a passion for knowledge management and automation, with excellent communication and collaboration skills. They will also possess hands-on experience in IT Service Management, with a focus on Knowledge Management leadership roles.

  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles
Required Skills & Qualifications
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework
  • Demonstrated experience in technical writing, editing, and content quality assurance
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred
  • KCS v6 Practices certification preferred
Benefits

Our company offers a range of benefits to its employees, including:

  • Great Place to Work certified for 4 consecutive years
  • Remote work options
  • Global exposure opportunities
Others

This is a mid-senior level position, offering a competitive salary and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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