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2 days ago
This role supports a mission-driven organization focused on empowering families and students with dietary restrictions. We value persistence, empathy, and professional excellence in all communications.
Job DescriptionWe are seeking a detail-oriented and persistent outreach specialist to support the launch of a platform dedicated to helping students with celiac disease navigate college dining and campus living. This role involves identifying and connecting with campus dining professionals across U.S. colleges and universities to schedule video interviews and gather critical information about gluten-free accommodations.
Responsibilities- Research and identify appropriate contacts at target universities, including:
- Campus dietitians and nutritionists
- Dining services directors and managers
- Student wellness coordinators
- Disability services staff
Prioritize outreach based on university rankings and strategic importance
- Verify contact information and update the outreach database
- Conduct professional phone calls to universities & specific departments
- Send personalized email outreach using provided templates
- Follow up consistently on initial outreach attempts
- Handle objections and redirect conversations to appropriate contacts
Maintain professional, warm communication that represents the CeliacU mission
Interview Coordination- Encourage 15-20 minute video interviews with confirmed contacts (Calendly-Automated)
- Coordinate across time zones and university schedules (System will automate)
- Send interview confirmations and reminders (System will automate)
- Provide interview questions in advance to participants
- Reschedule interviews as needed and maintain calendar accuracy
- Maintain a detailed outreach tracker with all contact attempts in our CRM
- Update contact information, interview status, and detailed notes
- Track outreach metrics and conversion rates (automated)
- Generate weekly progress reports from the template
- Ensure data accuracy and completeness
- Phase 1: Contact and secure interviews with the top 100 U.S. colleges and universities
- Phase 2: Expand outreach to the next 250 institutions (public and private)
- Phase 3: Reach 1,000 universities by year-end
- Excellent verbal and written English communication
- Professional phone presence and confidence in cold calling
- Ability to quickly build rapport with university staff
- Strong email writing skills with attention to detail
Work Type: Remote position
Compensation: Competitive hourly rate based on experience
Performance Incentives: Bonus structure based on interview confirmation rates
Growth Opportunities- Potential expansion into interview conducting and content creation
- Opportunity to shape the outreach strategy as the platform grows
- Training and development in digital marketing and community outreach
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