Community Outreach Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCommunity Full time $72,000 - $96,000
Job Description

We are seeking a seasoned Community Engagement Expert to spearhead our outreach efforts, fostering a robust and engaged community that aligns with our business objectives.

This key role involves developing and implementing strategies to promote effective communication, collaboration, and stakeholder engagement. The ideal candidate will possess exceptional interpersonal and relationship-building skills, as well as the ability to analyze complex situations and develop targeted solutions.

The selected candidate will work closely with cross-functional teams to identify and manage goals, ensuring seamless project execution and timely delivery of results.

A Bachelor's Degree or equivalent in a relevant field is required, along with a minimum of 7 years of experience in vendor management, sourcing, crowdsourcing, talent acquisition, or ATS development for communities. Proficiency in Microsoft and Google Workspace applications is essential, as is demonstrated business English language proficiency.

Key Responsibilities:

  • Promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members
  • Liaise with Technology Development, Delivery, and Marketing departments as community stakeholder to provide requirements and follow-up on deliveries
  • Set and continually manage community members expectations, while actively working to improve the community experience
  • Follow sourcing strategy to reach project's targets based on past data and research
  • Perform root cause analysis for community escalations and proposing corrective actions
  • Prepare material for presentations regarding community insights for internal and external customers
  • Implement strategies for building and maintaining a large, engaged community
  • Closely collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and act as a point of contact for all community engagement processes
  • Identify and track relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
  • Review delivery communication KPIs and workflows, making adjustments as necessary

Required Skills and Qualifications:

  • Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
  • High-level interpersonal and relationship-building skills with ability to interact with stakeholders from all levels of the organization
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
  • Excellent coordination and resource planning
  • Proficiency and experience with online platform development stages, collecting requirements, and testing
  • Ability to work independently
  • Proactive, and able to flag possible risks in the completion of the assignments, and identify solutions
  • Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

Benefits:

  • A competitive compensation package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

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