Technical Solutions Specialist

14 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTroubleshooter Full time $50,000 - $100,000
IT Support Professional

The role of IT Support Professional involves being the primary point of contact for employees seeking technical assistance via ticketing systems, email, and chat.

  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM (Go to Market) Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.

Ticket Management:

  • Log all support requests and incidents accurately in the ticketing system.
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Assist in creating and maintaining basic user-facing knowledge base articles for common issues.

User Account Administration:

  • Perform basic user account tasks such as password resets and account unlocks.
  • Assist with basic aspects of onboarding and offboarding processes under supervision.

Remote & Hybrid Support Services:

  • Provide effective remote support to employees working from various locations.

Collaboration:

  • Collaborate with global IT support team members to ensure consistent service delivery.

About this Role:

This position requires a highly skilled and proactive IT Support Professional who can effectively troubleshoot and resolve technical issues. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work well in a team environment.

Key Responsibilities:

  • Respond to employee inquiries and provide timely solutions.
  • Collaborate with other departments to ensure seamless service delivery.
  • Develop and maintain documentation to improve the overall support process.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.

  • Technical Solutions Specialist

    24 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeSolution Full time $80,000 - $120,000

    Technical Solutions SpecialistThis role is perfect for someone who has a passion for solving complex customer problems through creative technical solutions.The ideal candidate will have a strong understanding of our product suite and be able to troubleshoot technical product functional issues, sales processes, and propose effective...

  • Technical Solutions Expert

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeSolution Full time $80,000 - $100,000

    Technical Solutions SpecialistAt Turnitin, we revolutionise the experience of writing to learn. Our formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing.We provide instructors with the tools to engage students in the writing process, give personalised feedback, and...

  • Technical Solution Specialist

    24 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeEngineering Full time $60,000 - $80,000

    Job OverviewWe are seeking a skilled professional to fill the role of Technical Sales Engineer. This is an opportunity to work in a dynamic environment and collaborate with clients to deliver innovative solutions.The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to think strategically.Key...

  • Technical Solutions Specialist

    20 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $100,000 - $125,000

    Technical Support Role OverviewWe are seeking a skilled Technical Support Engineer to fill this key position. The ideal candidate will be responsible for delivering high-quality technical support and assistance to our customers, as well as contributing to the development of our reference documentation.Key Responsibilities:Provide technical support for...

  • SAP Technical Solutions Developer

    52 minutes ago

    Province of Palawan, Mimaropa, Philippines beBeeIntegration Full time ₱800,000 - ₱1,200,000

    SAP Integration Specialist wanted for a challenging role that involves designing and implementing technical solutions to drive business value. Key ResponsibilitiesCollaborate with the architecture team to develop the operational design of the integration toolset and architecture connected to the SAP landscape.Oversee all aspects of the integration suite...

  • Senior Technical Solutions Advisor

    18 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱15,000 - ₱20,000

    Technical Support Specialist Job OpportunityAs a skilled Technical Support Specialist, you will provide exceptional technical assistance and troubleshooting support to clients across various industries.Responding promptly to inbound technical support requests via phone, chat, or email is crucial in this role.Diligent diagnostic and troubleshooting skills are...

  • Technical Support Specialist

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,000,000

    Job Description", "We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical knowledge and communication skills, with the ability to work in a fast-paced environment.", "The successful candidate will be responsible for providing top-notch technical support to our customers, partners, and...

  • IT Technology Solutions Specialist

    18 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱6,000 - ₱8,000

    Job Title: IT Support SpecialistThis role is responsible for providing timely and effective technical support to restaurant operations. The ideal candidate will be proactive, patient, and able to troubleshoot technical issues in a fast-paced environment.Key Responsibilities:Provide real-time IT support to restaurant teams during business hours, including...

  • Technical Architect

    24 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeSpecialist Full time ₱1,500,000 - ₱3,000,000

    Network and Security Solutions SpecialistThis is an opportunity to join our team as a Network and Security Solutions Specialist.The role involves providing technical expertise and support to both the sales team and customers. You will collaborate with customers to understand their technical requirements and design network and security-based solutions to meet...

  • Customer-Focused Technical Support Specialist

    17 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱35,000 - ₱65,000

    Job OverviewMission-driven professionals deliver tailored solutions that meet diverse client needs.Skilled and customer-focused technical support specialists provide expert assistance and troubleshooting across various industries.Technical support representatives respond to technical inquiries, resolve issues related to hardware, software, and connectivity,...