Chief Technical Operations Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnicalLead Full time $65,000 - $85,000
Job Overview

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the user base and the continuous improvement of team capabilities and performance.

This includes managing own time effectively, ensuring leadership duties are carried out while maintaining a reasonable volume of case work. Leadership by example in case quality is also expected.

  • Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance and overall customer satisfaction.

Strong leadership skills and ability to manage multiple priorities in a fast-paced environment are essential for success in this position. Experience in building customer relationships and providing White Glove support for difficult cases/sensitive customers/at risk accounts is highly desirable.

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