
Content Operations Manager
2 weeks ago
Operations Manager for Content Creators
Overview
We are seeking a proactive and detail-oriented professional to oversee and streamline the daily operations of our content creator team. This includes scheduling, onboarding, and mentoring, as well as driving process improvements and maintaining a supportive and growth-focused work environment.
About the Role
The ideal candidate will have experience managing remote teams and a background working within the digital content ecosystem. They will be responsible for coordinating and communicating weekly and daily team schedules, ensuring all coverage needs are consistently met. The successful candidate will also be responsible for overseeing the onboarding process for new hires, including documentation and peer-mentorship assignments.
Responsibilities
- Coordinate and communicate weekly and daily team schedules, ensuring all coverage needs are consistently met.
- Oversee the onboarding process for new hires, including documentation and peer-mentorship assignments.
- Act as the primary contact for operational questions and day-to-day workflow issues.
- Track team performance and process adherence, escalating concerns as necessary.
- Maintain and improve standard operating procedures for scheduling, onboarding, and reporting.
- Collaborate with leadership to resolve productivity bottlenecks.
- Foster an inclusive and productive culture across a 100% remote team.
- Monitor key operational metrics and deliver regular reports to management.
Requirements
- Demonstrated experience in operations, team supervision, or coordination within startup, remote, or BPO environments.
- Excellent organizational, multitasking, and problem-solving skills.
- Outstanding written and verbal communication skills.
- Comfortable using digital scheduling tools, spreadsheets, and virtual collaboration platforms.
- Ability to thrive independently and as part of a remote team.
- Experience supporting online content creator teams or managing online communities is a definite advantage.
- Familiarity with subscription-based or premium content platforms is a plus.
- Proactive, solutions-oriented attitude.
What We Offer
- Competitive market-aligned salary.
- 100% remote work with flexible scheduling.
- Rapid growth pathways within a global expanding company.
- Supportive and inclusive culture.
- Ongoing professional development and training opportunities.
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