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Customer Service Mandarin Associate

1 week ago

Manila, National Capital Region, Philippines Recruiter PH Full time
About the Role

We are looking for a talented Mandarin Account Associate to join our fast-paced call center environment. As a key member of our team, you will be responsible for delivering extraordinary customer care by responding to customer questions concerning their accounts.

Your key responsibilities will include:

  • Responding to customer inquiries in a timely and professional manner
  • Documenting necessary account information and offering solutions that benefit the customer
  • Maintaining acceptable performance standards and upholding company policies

The ideal candidate will be fluent in Mandarin and English, have at least 6 months of tenure in their current position, and possess strong problem-solving skills.