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Cloud Services Technical Writer

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time
About the Role

We are seeking an experienced Cloud Services Technical Writer to join our team in Manila. As a key member of the UX Support Infrastructure and Operations team, you will collaborate with cross-functional stakeholders to enhance RingCentral's self-service ecosystem.

Your primary responsibilities will include building website components, managing metadata and SEO, conducting quality assurance, updating content, analyzing data and reporting, publishing on CMS and LMS platforms, and overseeing the overall quality of your work.

You will also be responsible for communicating the status of publishing and projects to various stakeholders, conducting site and link audits, and providing recommendations for improvements. Additionally, you will research and suggest new approaches to support site navigation and information architecture.

This is a fantastic opportunity to utilize your technical writing skills and expertise in XML DITA customization to contribute to our top-tier Support site and self-service resources.

Key Responsibilities:
  • Building website components, managing metadata and SEO
  • Conducting quality assurance, updating content, analyzing data and reporting
  • Publishing on CMS and LMS platforms, overseeing the overall quality of your work
  • Communicating the status of publishing and projects to various stakeholders
  • Conducting site and link audits, providing recommendations for improvements
  • Researching and suggesting new approaches to support site navigation and information architecture
Requirements:
  • Proven experience in supporting Content Management Systems (CMS) and Learning Management Systems (LMS)
  • Expertise in XML DITA customization, including implementing constraints and other custom modifications
  • Strong understanding of user experience and user engagement principles
  • Excellent customer service, analytical, research, interpersonal, and problem-solving skills
  • Exceptional oral and written communication skills
  • Effective time management skills, with the ability to meet deadlines and prioritize tasks efficiently
  • Knowledge of SEO is preferred
  • 2+ years of college experience or related professional experience
Benefits:
  • Comprehensive HMO package (medical and dental), paid time off, paid sick leave, quarterly performance bonus, and employee assistance and wellness programs