Business Writer for High-Tech Documentation

2 weeks ago


Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time
Job Description:

As a skilled Technical Writer at First Advantage Philippines Inc., you will play a vital role in crafting and maintaining top-notch documentation that caters to diverse audiences. Your expertise will be essential in creating user manuals, training materials, and Standard Operating Procedures that meet the needs of both technical and non-technical individuals.

Main Responsibilities:
  • Create comprehensive documentation that is clear, concise, and accessible to all users.
  • Collaborate closely with cross-functional teams to gather product requirements and define documentation standards.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, while ensuring high-quality knowledge management practices.
  • Manage and maintain a Salesforce Knowledge instance, guaranteeing high service levels and effective audience administration.
Requirements:
  • Proven experience in technical writing, specifically in creating service, product, and client-facing documentation.
  • Global perspective and ability to adapt content for diverse audiences across different cultures and regions.
  • Self-motivation and ability to take initiative, assume ownership of projects, and work independently with minimal supervision.
  • Salesforce proficiency, including experience with Salesforce Experience Cloud and the ability to design and maintain sites using Salesforce Site Builder.
  • Strong proofreading and editing skills, with a keen eye for detail to ensure accuracy and consistency in all documentation.
  • Excellent verbal and written communication skills, with the ability to translate technical jargon into user-friendly language for non-technical audiences.
About Us:

First Advantage Philippines Inc. is a leading provider of innovative solutions that empower businesses to succeed. Our commitment to excellence drives us to continuously improve our services and products, and we are looking for talented individuals like you to join our team.


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