Real Estate Technology Support Professional

3 days ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $600 - $800
Technical Support Role in Real Estate Technology

We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service in the real estate technology and brokerage sectors. This is a fast-paced role that demands strong communication skills, attention to detail, and the ability to troubleshoot technical issues efficiently.

This position requires a deep understanding of technical support principles and practices, as well as excellent problem-solving skills to resolve complex issues.

The ideal candidate will be able to provide frontline technical support via phone, email, and live chat, while managing support tickets and inquiries to ensure high levels of customer satisfaction.

Responsibilities
  • Provide technical support services to customers via various communication channels.
  • Troubleshoot technical issues using provided tools and guidelines.
  • Manage support tickets and inquiries to ensure timely resolution and customer satisfaction.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • Strong internet connection and previous experience in technical support.
  • Excellent communication and problem-solving skills.
  • Able to meet KPIs and SLA goals.

Nice-to-Haves include:

  • Real estate knowledge or CRM/Salesforce experience.
  • Weekend availability and hands-on learning style.
Benefits
  • Starting salary: $600 during training, then $800 after training and probation.
  • Bonuses: Performance-based incentives tied to consistency and metrics.
  • Growth path: Opportunities to advance in earnings and role based on performance.
Training and Development

This role offers extensive product training during week 1, daily performance goals, and hands-on training approach. Ongoing assessments and coaching ensure your success in the position.

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