Customer Service Representative

1 month ago


General Santos, Soccsksargen, Philippines Neksjob Full time

We are Neksjob, a dynamic and growth-oriented company seeking a skilled Customer Service Representative to join our team. This role is ideal for individuals who possess excellent communication skills and are passionate about delivering exceptional customer experiences.

Job Overview

As a Customer Service Representative, you will be the primary point of contact for customers, providing prompt and professional assistance with their inquiries and concerns. Your role will involve handling large volumes of customer calls, emails, or chats, ensuring that every interaction is positive and productive.

Responsibilities

  • Provide timely and effective support to customers via various channels, including phone, email, and chat.
  • Resolve customer complaints and issues efficiently, escalating complex cases as needed.
  • Upsell and cross-sell relevant products or services to customers, promoting additional revenue streams for the company.
  • Maintain accurate records of customer interactions, using data to inform future sales strategies and improve overall customer satisfaction.

Requirements

To succeed in this role, you must possess:

  • Excellent English language skills, with the ability to communicate complex ideas clearly and concisely.
  • A minimum age requirement of 18 years old.
  • A stable internet connection with a minimum speed of 15 Mbps download and 12 Mbps upload.
  • A willingness to reside within the General Santos area.

Why Choose Us?

Neksjob offers a range of benefits and opportunities that set us apart from other employers:

  • A competitive salary of PHP 13,000 - 17,000 per month.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities, with a focus on promoting from within the company.
  • Comprehensive healthcare benefits, ensuring your well-being and security.


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