Exceptional Customer Support Specialist

3 days ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱2,590,400 - ₱4,464,000

Customer Service Representative Job Opportunity

We are seeking a skilled customer service representative to join our team and provide exceptional support to our clients.

About the Role:

This is a temporary position with the potential to become a full-time role, covering for an employee on leave until the end of the year.

Your expertise will play a critical role in ensuring customer satisfaction and effective problem resolution.

Key Responsibilities:
  • Provide top-notch customer service by addressing inquiries and resolving issues.
  • Assist customers with technical problems, offering solutions and guidance.
  • Collaborate with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.
Requirements:
  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
What We Offer:
  • Competitive compensation package.
  • Range of benefits, including SSS, HDMF/Pag-IBIG fund, 13th month pay, and annual salary increases based on performance.
  • Medical and life insurance coverage from the second month.
  • Monthly utility stipend for remote work.
  • Leave credits for vacation and travel.
  • Additional pay for night shifts.
  • Access to online training resources.
  • Opportunity to work from home with provided equipment.
  • Vibrant team environment with company events and seasonal celebrations.
  • Salary loans with 0% interest.
  • Allowances during hardships.
  • Access to social media and entertainment facilities.

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