Senior Account Supervisor

4 days ago


Batangas, Calabarzon, Philippines beBeeManager Full time $80,000 - $120,000
Job Overview

We are looking for a seasoned Team Manager to oversee our team at Extend-Your-Team. Our mission is to reduce the cost of capital globally by developing a platform that offers lower APRs to consumers.

Key Responsibilities
  • Responding promptly and effectively to customer inquiries via Zendesk or other customer support tools
  • Identifying and resolving fraud and risk issues (e.g., account opening/identity theft, account takeover, check kiting, money laundering)
  • Designing and modifying fraud prevention policy and procedure
  • Providing coaching and training to junior staff members
  • Collaborating with other departments to complete department-related tasks
Requirements
  • At least 5 years of experience in a similar role, preferably with a top US financial institution
  • In-depth knowledge of US banking regulations as it pertains to fraud
  • Working knowledge of MS Excel/Google Sheets; basic SQL knowledge strongly preferred
  • Experience in customer-facing roles in depository accounts
  • Excellent communication, collaboration, and problem-solving skills including root-cause analysis
Company Culture and Values
  • Depth and rigor of thought – we strive for meticulous thinking and thorough analysis.
  • Minimalist approach – we adopt a Spartan design, code, and process philosophy.
  • Speed of execution – we prioritize decisiveness and value speed as a driver of quality.
About Us

We have developed a new credit card powered by an advanced asset-securing platform, enabling us to offer significantly lower APRs to consumers. Our team comprises a mix of deep technology and finance executives. Our seed round was led by Max Levchin, and our Series A by Founders Fund, with participation from Sequoia, NYCA, and others.



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