IT Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $62,000
About the Job

We are seeking a motivated and customer-focused IT Support Specialist to join our Helpdesk team. This role will primarily focus on providing first-level technical support to our global workforce during the night shift hours.

Key Responsibilities:
  • Act as the first point of contact for employees seeking technical assistance via ticketing system, email, & chat.
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM (Go to Market) Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.

The ideal candidate should have 1-2+ years of experience in an IT helpdesk or technical support role and possess excellent customer service and communication skills.

Requirements:
  • Basic troubleshooting experience with macOS and Windows operating systems.
  • Familiarity with common enterprise IT tools and platforms.
  • Experience using remote support tools.
  • Basic understanding of networking concepts.
  • Ability to work independently and manage time effectively during the night shift.
What We Offer:
  • A dynamic and global organization supporting 3500 employees across multiple locations.
  • Opportunity to work in a fast-paced environment with a highly skilled team.
  • Professional development and growth opportunities.
Additional Information:
  • We are committed to implementing equal employment opportunities for all employees and applicants for employment.
  • Netskope respects your privacy and is committed to protecting the personal information you share with us.

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