ICT Support Services Leader

3 days ago

Manila, National Capital Region, Philippines beBeeInformation Full time ₱625,259 - ₱735,599

Job Overview

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  • The position of ICT Support Services Manager is a strategic role that oversees the planning, organization, and management of ICT support services.">
  • Responsibilities include maintaining, supporting, backing up, and optimizing key functional areas, particularly service support, telephony, and resolving hardware, software, applications, and systems related incidents.">
  • Develop and implement standards, guidelines, and procedures in line with approved requirements.">
  • Manage ICT Service Desk and Incidents.">
  • Implement ICT Support services projects.">
  • Manage ICT Support Service finance and procurement in line with the ICT strategic plan.">
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Requirements

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  • A Bachelor's degree (NQF Level 7) in Information and Communication Technology or a related field, coupled with recognized industry certifications.">
  • Honours Degree (NQF Level 8) or postgraduate Diploma (NQF 8) in Information and Communication Technology or a related field, coupled with recognized industry certifications as an added advantage.">
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Critical Competencies

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  • Strategic thinking.">
  • Team leadership.">
  • Change management.">
  • Policy development and adherence.">
  • Advisory services.">
  • Stakeholder engagement.">
  • Problem-solving and decision-making.">
  • Planning and organizing.">
  • Monitoring and evaluation.">
  • Basic computer skills.">
  • Office management.">

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