Technician - ICT Support Services

3 weeks ago

Manila, National Capital Region, Philippines Small Enterprise Development Agency_gov Full time

JOB PROFILE

DURATION Twelve (12) Months Fixed Term Contract

REPORTING TO Manager: ICT Support Services

JOB GRADE C2 Minimum Midpoint

CTC R R

NO. OF INCUMBENTS 1

DIVISION Strategy and Information Management

LOCATION Seda National Office

MAIN PURPOSE OF THE

JOB

To provide technical support services for Seda hardware, software,

telephony, backup and business application systems

KEY PERFORMANCE

AREAS

❖ Provide technical support service for the customers on

hardware, software, network, IP telephony and operating

system

❖ Install and maintain approved software and hardware

connecting users to networks and providing initial training

❖ Participate in ICT strategic initiatives in line with Seda ICT

strategic plan

❖ Coordinate ICT Support Service procurement activities

REQUIRED MINIMUM

QUALIFICATION

❖ Matric (NQF Level 4) and a Diploma (NQF Level 5/ 12 months

certificate) in Information and Communication Technology

coupled with recognised industry certifications

NB: It is the organization's intention to promote equity and representivity in terms of race,

gender and people living with disability as per the set numerical targets contained in the

organizational Employment Equity Plan (EE Plan). Previously Disadvantaged Individuals are

encouraged to APPLY.

The appointment of candidates is subject to the verification of all their credentials (employment

history, educational, financial, criminal and any other checks as may be necessary). Please note

that only shortlisted candidates will be contacted, and if you have not heard from us within

three months of submitting your application, please consider it unsuccessful. Proposed offers

will be made from Minimum to Midpoint as advertised.

❖ Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is

the applicant's responsibility to have all foreign qualifications evaluated by SAQA and to

provide proof of such evaluation report (only when shortlisted).

❖ Applicants should note that any false information contained in their cv and related

documents could result in disqualification and/or summary dismissal. Please note that by

applying for this position, you give SEDA permission to process your personal information in

compliance with POPI ACT.

REQUIRED WORK

EXPERIENCE

❖ 3 – 4 years' experience in Information Communication

Technology environment of which 2 years should have been

performing Technical Support related functions

INHERENT JOB

REQUIREMENT

CRITICAL COMPETENCIES

❖ Analytical

❖ Problem-Solving & Decision-Making

❖ Planning & Organising

❖ Performance Driven

❖ Team Work

❖ Adaptability & Flexibility

❖ Policy Adherence

❖ Basic Computer Skills

❖ Office Management

To apply, please send your CV to

Please state the position you are applying for in the subject line.

Closing Date: 22 December 2023


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