Senior ICT Manager

2 days ago

Manila, National Capital Region, Philippines beBeeICTManagement Full time ₱625,259 - ₱735,599
Job Summary

As a senior ICT professional, you will oversee the management of Seda's ICT Support Services Sub-Unit. Your role will involve maintaining, supporting, backing up and optimizing key functional areas such as service support, telephony, and resolving hardware, software, applications and systems related incidents.

This position requires a strong background in ICT strategy, benchmarking best practices, and advising on ICT strategic plans.

Key Responsibilities:
  1. Benchmark ICT Support Services best practices and advise on ICT strategy to ensure optimal delivery of services.
  2. Develop and implement Seda's ICT Support Service standards, guidelines, and procedures in line with approved Seda requirements.
  3. Manage Seda ICT Service Desk and Incidents ensuring timely resolution and minimal disruption to business operations.
  4. Manage outsourced ICT Support Services through Contracts, ensuring alignment with business objectives.
  5. Implement ICT Support services projects that align with business goals and objectives.
  6. Manage ICT Support Service finance and procurement in line with ICT strategic plan.
Required Qualifications and Skills
  • Matric (NQF Level 4) plus a B Tech (NQF Level 7) or Bachelor Degree (NQF Level 7) in Information and Communication Technology coupled with recognised industry certifications.
  • Honours Degree (NQF Level 8) or Postgraduate Diploma (NQF 8) in Information and Communication Technology, with recognised industry certifications as an added advantage.
Desired Experience
  • 6-8 years' experience in ICT environment, with at least three (3) years at Team Lead level, maintaining ICT Support Services.
  • Comprehensive experience as an ICT Support Service management specialist.
  • Prior experience in network management, scripting, and system administration.
  • Thorough knowledge of developments in the ICT industry.
  • Understanding of ICT governance frameworks and quality standards such as COBIT and ITIL.
  • Knowledge of ICT acquisition processes and principles.
Essential Skills for Success
  • Strategic Capability.
  • Managing a Team.
  • Change Management.
  • Policy Development & Adherence.
  • Advisory Service.
  • Stakeholder Engagement.
  • Problem-Solving & Decision-Making.
  • Planning & Organising.
  • Monitoring & Evaluation.
  • Basic Computer Skills.
  • Office Management.
What We Offer

Opportunities for career growth and development in a dynamic and innovative organisation.

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