Remote Disaster Relief Customer Service Representative

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title

We are seeking customer service representatives to join our team in disaster relief efforts. This is a temporary, remote position that requires excellent communication and problem-solving skills.

About the Job

The job involves providing exceptional solutions to customers during difficult times. We improve the customer's experience by applying the latest customer service techniques and learning our account management systems.

Key Responsibilities:

  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements

To be considered for this role, you must have the following qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits

We offer a competitive compensation package and benefits program that includes:

  • HMO Coverage plus a dependent
Dental CoverageFree meal during trainingCareer growth and learningAllowances for rice, clothing, laundry and mealsPerformance and loyalty bonusesFrequent disinfection, fogging of workplaceOpportunities for growth and promotionEmployee shuttle servicesCompany retreats and off-site eventsSharpen your social skills while meeting awesome people and making new friendsPlus, more in-office rewards, raffles, recognition gifts, and treats

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