Customer Service Associate

4 days ago


Quezon City, National Capital Region, Philippines Global Payments Full time
What We Are Looking For

We are seeking a highly motivated and customer-focused individual to join our team as an Application Support Expert - Global Payments. As a key member of our support team, you will provide exceptional customer service by resolving basic payment and account-related requests for assigned company clients.

In this role, you will work closely with customers to understand their needs and provide solutions in accordance with our service standards. This includes responding to customer inquiries via telephone, email, SMS, and Chat, as well as analyzing customer service needs and communicating them to the service and technical departments when necessary.

  • Essential Skills:
  • Able to navigate a computerized data entry system or other relevant applications.
  • Familiarity with client systems and established documentation and processes.
  • Strong analytical and problem-solving skills.


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