Transformational Business Operations Leader

7 days ago

Rizal, Philippines beBeeBusiness Full time ₱2,000,000 - ₱2,800,000
Job Overview

The Senior Business Insight Manager plays a pivotal role in driving business transformation and growth through data-driven insights and strategic leadership.

  • Drive enterprise-wide transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).
  • Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
  • Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
  • Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Key Qualifications
  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).
  • Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.
Preferred Traits
  • Strategic thinker with a bias for action and problem-solving mindset.
  • Strong leadership presence with ability to influence C-level stakeholders.
  • Excellent communication and storytelling skills, especially in presenting data-backed recommendations.
  • Comfortable operating in fast-paced, ambiguous, and matrixed environments.

Why This Role?

This is an exceptional opportunity to drive transformative change and shape the future of business operations.

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