Automation and Process Transformation Specialist

7 days ago

Rizal, Philippines beBeeProcess Full time $102,200 - $124,930
Automation & Process Expertise

We're seeking an Automation & Process Expert to join our Service Operations Team.

This role involves driving process redesign, supported by targeted automation and AI applications. As a key contributor to our service experience transformation, you'll own specific business problems within the service journey.

You'll identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains. Your focus will be on creating service experiences that are both efficient for our operations team and effective for our customers and pros.

About the Role
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
What You'll Need
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Analyst and Project Management
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

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