Global Technical Support Associate

3 days ago


Pasig, National Capital Region, Philippines Datamatics Full time

**Job Title:** Global Technical Support Associate

About the Role

This role is responsible for providing technical support to users via a dedicated hotline.

Key Responsibilities
  • Initial Point of Contact: Handle all incoming calls from users seeking help with various technical issues.
  • Troubleshooting and Resolution: Investigate, diagnose, and resolve technical problems reported by users in a timely manner.
  • Issue Escalation: Identify when an issue requires escalation to higher-level technical support teams.
  • Documentation and Logging: Accurately record and document user queries and resolutions using designated applications such as Zendesk or Live Person.
Requirements and Qualifications
  • Languages: Fluency in Mandarin and English.
  • Experience: 1-3 years of experience in a similar technical support role.
  • Preferred Qualifications: Prior experience in helpdesk or TSR roles.

Additional Information: This position offers a unique opportunity to develop strong technical knowledge and skills while working with a dynamic team at Datamatics.



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