Global Technical Support Associate
3 days ago
**Job Title:** Global Technical Support Associate
About the RoleThis role is responsible for providing technical support to users via a dedicated hotline.
Key Responsibilities- Initial Point of Contact: Handle all incoming calls from users seeking help with various technical issues.
- Troubleshooting and Resolution: Investigate, diagnose, and resolve technical problems reported by users in a timely manner.
- Issue Escalation: Identify when an issue requires escalation to higher-level technical support teams.
- Documentation and Logging: Accurately record and document user queries and resolutions using designated applications such as Zendesk or Live Person.
- Languages: Fluency in Mandarin and English.
- Experience: 1-3 years of experience in a similar technical support role.
- Preferred Qualifications: Prior experience in helpdesk or TSR roles.
Additional Information: This position offers a unique opportunity to develop strong technical knowledge and skills while working with a dynamic team at Datamatics.
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