Technical Infrastructure Support Professional

3 days ago


Pasig, National Capital Region, Philippines Nityo Infotech Full time
Job Description
As a Technical Infrastructure Support Professional, you will be responsible for providing technical support and troubleshooting hardware, software, and network issues. You will collaborate with cross-functional teams to identify and implement process improvements, develop and maintain in-depth knowledge of operating systems, server management, and cloud platforms, and provide timely and effective technical support to internal stakeholders.

Responsibilities:
• Troubleshoot and resolve complex technical issues related to hardware, software, and networking
• Collaborate with cross-functional teams to identify and implement process improvements
• Develop and maintain in-depth knowledge of operating systems, server management, and cloud platforms
• Provide technical support to internal stakeholders

Requirements:
• Excellent communication and problem-solving skills
• Proficient in troubleshooting and resolving technical issues
• Strong understanding of operating systems (Windows, macOS, Linux) and server management
• Experience with Microsoft 365, Exchange, and Office Suite
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and virtualization technologies
• Knowledge of IT security practices and backup/disaster recovery procedures

Benefits:
• Competitive salary range: PHP 40,000 - 60,000 per month
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Certifications:
• ITIL v4 Foundation certification
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Preferred: Microsoft Azure Administrator Associate (AZ-104)
• Advantageous: Microsoft Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), Microsoft Azure Network Engineer Associate (AZ-700)

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