Senior Quality Assurance Specialist
1 week ago
TASQ Staffing Solutions is currently seeking a skilled Senior Quality Assurance Specialist to join our team in BGC, Taguig.
Job Description:We are looking for a detail-oriented and analytical individual who can execute transaction and call monitoring according to our service quality plan. As a Senior Quality Assurance Specialist, you will provide coaching and feedback to agents, perform root cause analysis and report findings to Operations, identify training needs, and participate in calibration sessions.
Your primary responsibility will be to ensure the quality of our services by maintaining a deep understanding of our processes and SOPs. You will also process transactions and take calls to stay hands-on with our domain and share audit outcomes during pre and post-shift team huddles.
Requirements:To be successful in this role, you must have a Bachelor's degree from any field and at least 2-3 years of prior work experience. Experience working in the BPO Industry is an advantage, but not necessary. We require individuals with excellent analytical skills, the ability to work collaboratively in remote environments, and an eye for details.
You should also be amenable to working full-time onsite in BGC, Taguig. If you possess strong communication and problem-solving skills and are eager to contribute to our team's success, we encourage you to apply.
Estimated Salary:The estimated salary range for this position is PHP 35,000 - PHP 50,000 per month, depending on your qualifications and experience.
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