Executive Quality Assurance Specialist

2 weeks ago


Taguig, National Capital Region, Philippines RecruiterPH Full time
Key Qualifications:
For this role as Executive Quality Analyst, we are looking for a highly motivated and results-driven individual with a strong background in quality assurance and contact centre operations. The ideal candidate will have a college degree or relevant experience in education, communication, or quality assurance preferred.

In addition to a strong academic background, the successful candidate will have at least 2-3 years of experience in business process outsourcing (BPO) set-up, with a focus on communication skills and healthcare experience. A deep understanding of Microsoft Office and contact centre operations is also essential.

The successful candidate will be able to identify opportunities for improvement in our processes and struggles with our associates, and will be able to effectively mentor associates remotely. Strong communication and interpersonal skills are also crucial in this role, as the candidate will be required to deliver positive and negative feedback to a variety of audiences with sensitivity and confidentiality.

We are looking for a dedicated and results-driven individual who is passionate about quality assurance and contact centre operations. If you are a motivated and detail-oriented professional with a strong background in quality assurance, we encourage you to apply for this exciting opportunity.

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