Service Workflow Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeService Full time ₱400,000 - ₱800,000

We are seeking a detail-oriented and organized Service Coordinator to join our team.

Job Description

The Service Coordinator will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

This role requires a proactive problem solver with strong administrative and technical aptitude, who thrives in a fast-paced environment and takes pride in delivering excellent service.

The ideal candidate has experience in the trucking or engineering industries, is proficient in quoting software, and has a strong attention to detail and organizational skills.

Main Responsibilities:

  • Prepare detailed and accurate service and parts quotes using quoting software or equivalent systems
  • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
  • Coordinate with technicians to ensure accuracy and completeness of quotes
  • Maintain a consistent and professional format and structure across all quote documentation

Customer Communication and Coordination:

  • Serve as the main point of contact for service inquiries and quote updates
  • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
  • Follow up on outstanding quotes and assist in converting quotes to active work orders
  • Ensure all customer interactions are recorded and updated in the CRM or quoting system

Workflow and Administrative Support:

  • Assist in opening and managing work orders from quote approval through job completion
  • Track quote status and maintain accurate records of all quoting activity
  • Collaborate with parts and service departments to ensure inventory availability and service readiness
  • Support service advisors and management with data entry, report generation, and quote analytics

Process Improvement and Reporting:

  • Identify opportunities to streamline the quoting process and improve quote turnaround time
  • Maintain up-to-date knowledge of services, parts, and pricing structures
  • Generate regular reports on quote volume, approval rates, and outstanding quotes
  • Participate in team meetings and provide input on workflow optimization

Qualifications:

  • A bachelor's degree in the related field is preferred
  • 2+ years of administrative, estimating, or quoting experience in a service or technical environment
  • Experience in the truck, vehicle maintenance, or engineering industry is preferred but not required
  • Proficiency with quoting software; experience with QuoteWriter is a strong plus
  • Experience using CRM systems or workflow management tools is a plus
  • Proficient in Microsoft Office Suite (especially Excel and Outlook)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting
  • Comfortable with customer-facing communication and technical terminology

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