Host Guest Services Lead

2 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time ₱3,990,000 - ₱4,990,000
Job Title

We are seeking a Customer Experience Manager to lead our team of specialists in delivering exceptional service to our guests.

About the Role

This is an exciting opportunity for a motivated and results-driven professional to join our team and make a positive impact on our guests' experience.

Duties and Responsibilities
  • Lead a team of 3-10 remotely distributed customer experience specialists to ensure seamless service delivery during each shift
  • Develop and implement strategies to improve guest satisfaction, productivity, efficiency, and quality
  • Oversee guest communications and personalized service; providing support via phone, SMS, WhatsApp, chat, and email
  • Resolve escalated guest issues quickly and to mutually beneficial outcomes
  • Support trust and safety tasks
  • Contribute to policy adherence and new tech implementation
  • Ensure system adherence, oversight, and process documentation
  • Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability
Requirements
  • 3+ years of service industry experience
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience
  • Effective communication and organizational skills: you love helping guests and leading by example by providing creative, robust, and thoughtful resolutions to our guests
  • Strong analytical, strategic, and collaborative skills
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements, filling in the gaps where needed
  • Independent at handling all routine customer workflows: able to dive into the details while maintaining a bird's-eye-view
  • Reliable, consistently on time, and follow through on what you promise
  • Proactive by nature and able to act decisively when needed, especially in a pinch
  • A lighthearted team player committed to uplifting your coworkers and the company
  • Fearless handling of guest issues with a calm and positive demeanor
  • Eager to learn new systems and platforms in a tech startup
Success Metrics
  • Helped the team and developed your direct reports to reach all Customer Experience Quality, Efficiency, and Productivity goals
  • Contributed to foundational SOPs to improve our level of service
  • Trained and coached your direct reports to provide exceptional service
  • Routinely and systematically de-escalated guest issues with empathy and to a mutually beneficial resolution

  • Guest Experience Team Leader

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeRemote Full time ₱7,000,000 - ₱8,500,000

    Job Title: Remote Guest Experience Manager">Job DescriptionAs a Remote Guest Experience Manager, you will be responsible for overseeing the day-to-day operations of our remote guest experience team. This includes managing a team of guest experience specialists, ensuring exceptional service delivery, and resolving in-the-moment issues.You will work closely...

  • Leading Linux Expert

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeEngineering Full time $120,000 - $180,000

    Senior Linux System EngineerAt a leading cloud hosting provider, you will be part of a dynamic team responsible for ensuring the reliability, scalability, and security of our hosting platforms. As an L3 Linux System Engineer, your expertise in Linux system administration will be crucial in optimizing and securing our infrastructure.">Escalation &...

  • Customer Service Food Delivery Coordinator

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeDelivery Full time ₱180,000 - ₱240,000

    Food Delivery Specialist Job SummaryWe are seeking a dedicated and customer-focused Food Delivery Specialist to join our team.OverviewThe successful candidate will be responsible for delivering exceptional service by ensuring prompt and accurate delivery of food orders to our guests. This role requires strong communication skills, attention to detail, and...

  • Food Service Associate

    2 hours ago

    San Fernando, Central Luzon, Philippines beBeeHospitality Full time ₱45 - ₱55

    Server PositionWe're seeking a skilled and friendly individual to join our team as a Server. As a key member of our service staff, you'll be responsible for delivering exceptional customer experiences by providing attentive and personalized service to guests. You'll take food and drink orders, work closely with the kitchen and bar teams to ensure accurate...

  • Remote Customer Service Professional

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱180,000 - ₱300,000

    OverviewWe are seeking a skilled and motivated Remote Front Office Support Specialist to join our team. The successful candidate will provide administrative and operational support to our hotel's Front Office team, enabling on-site receptionists to focus on guest-facing activities.ResponsibilitiesReservations & Guest Communication: Manage incoming...

  • Environmental Services Support Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeHousekeeping Full time $20,000 - $30,000

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • F&B Service Attendant

    1 week ago

    San Fernando, Central Luzon, Philippines Filinvest Group Full time ₱150,000 - ₱200,000 per year

    The F&B Outlet Attendant s is responsible for providing fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. He/she is also responsible for providing the correct bill to the guest, receives payments and gives the correct change. Key Areas: 1. Restaurant Operations 2....

  • Sales Professional Lead

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeCareer Full time ₱4,200,000 - ₱4,800,000

    Account Manager OpportunityWe're seeking a seasoned sales professional to lead our APAC Retail Sales team in Manila. As a trusted advisor, you'll work closely with merchants across the region to understand their objectives and provide tailored solutions.Key Responsibilities:Act as a trusted account manager, understanding customer needs and tailoring...

  • Food Runner

    4 days ago

    San Fernando, Central Luzon, Philippines San Pedro Fish Market and Restaurant Full time

    OverviewAt San Pedro Fish Market, our Food Runner is responsible for delivering the correct order to our guests while providing amazing, friendly and professional service. This position requires a positive attitude, a desire to take care of our guests and the ability to work cohesively within a strong team environment. Any member of our crew should enjoy...

  • Golf Operations Manager

    1 week ago

    San Fernando, Central Luzon, Philippines Mimosa Cityscapes Inc. Full time

    FILINVEST COMPANY: MIMOSA PLUS GOLF COURSEPosition SummaryThe Golf Operations Manager is responsible for overseeing all aspects of the golf operations department to ensure an exceptional experience for members and guests. This role involves managing daily operations, supervising staff, ensuring the maintenance of the golf course and equipment, and delivering...