Academic Support Specialist

2 days ago


Pasig, National Capital Region, Philippines beBeeStudent Full time ₱2,200 - ₱2,500
About the Role

As a Student Services Officer, you will be the primary point of contact for students requiring assistance. Your responsibilities include servicing general course inquiries, maintaining program schedules, booking and conducting support calls, and managing student details across CRM and Student Management systems.

Your Key Responsibilities
  • Personal Leadership
  • You must demonstrate initiative
  • Uphold company values and culture
  • Be a team player
  • Foster outcomes-focused work
  • Focus on self-development
  • Team Contribution
  • Contribute to education department outcomes
  • Support the student operations team via call escalations
  • Customer Service
  • Provide exceptional phone support
  • Resolve student issues
  • Follow through on issues to resolution
  • Outcomes and Technical
  • Drive student graduation and outcomes
  • Ensure high levels of student satisfaction
  • Identify operational efficiencies within the student services department
  • Quality and Compliance
  • Maintain comprehensive student records and contact logs
  • Maintain integrity
  • Process and Workflow
  • Record all student interactions as File Notes


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