Telecommunications Network Specialist

17 hours ago

Iloilo City, Western Visayas, Philippines beBeeNetworkOperations Full time ₱600,000 - ₱1,000,000

We are seeking a highly skilled Network Operations Center Engineer to join our dynamic team. This individual will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for our global clients.

Key Responsibilities:
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Requirements:
  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work night shift hours (UK time)
Why Choose Us?
  • Be part of a fast-growing NOC-as-a-Service team.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.
  • Promote your career growth and personal development.

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