Customer Acquisition Representative

4 weeks ago


Manila, National Capital Region, Philippines HiNeon Full time

About NOVA Signage

We are a leading provider of made-to-order signage solutions for sign and printing shops across North America. Our team specializes in creating custom signage, metal and acrylic signs, neon signs, illuminated LED channel letters, and more.

Job Summary:

We're hiring a Customer Inbound Sales Representative to join our sales team in a full-time, remote position.

Responsibilities:

  • Manage inbound inquiries (emails, phone calls, and live chats via Zendesk) and serve clients from inquiry to sales stage.
  • Input and enhance lead information in the CRM.
  • Prepare and present quotes for client projects, collaborating with the design team as needed.
  • Engage directly with clients via phone calls to answer questions, provide suggestions, and offer creative solutions for different options.
  • Establish the best customer experience and increase the quote-to-sale conversion rate.
  • Understand our products thoroughly to provide creative solutions for custom projects.
  • Work collaboratively with the design and production teams to meet and surpass sales goals.
  • Utilize AI tools like ChatGPT/Gemini to refine communications and enhance client interactions.

Qualifications:

  • Bachelor's degree and relevant work experience in Sales and Customer Rep.
  • Exceptional English communication skills (writing, speaking, and reading).
  • Strong verbal English required; comfortable jumping on calls with clients.
  • Experience with Gmail/G Suite.
  • Experience with Zendesk preferred.
  • At least 3 years of experience in sales and support, with a track record of achieving revenue targets.
  • Strong mathematical skills (high school level) to understand and perform necessary calculations.
  • Experience using AI tools like ChatGPT/Gemini for refining communication.
  • Internet savvy, with a focus on eCommerce.
  • Good attention to detail.

Benefits:

  • Remote work.
  • 13th-month salary.
  • Industry-leading training in the inbound sales domain.
  • Group insurance plan with one dependent covered (after 9 months with the company).
  • Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year.

Salary: PHP 29,000 - PHP 39,000 + Performance bonus



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