
Logistics Process Specialist
10 hours ago
The role of the Audit Shared Services Auditor is to ensure that audits are completed in a timely and accurate manner. This involves working closely with Logistics Service Providers and Clients to identify and resolve any issues that may arise.
The Audit Shared Services team ensures that Trax completes Duplicate, Compliance and Service audit as stipulated on client contracts. The team assists other operational functions by managing Client and/or Logistics Service Provider communication and raising requests and reporting audit output using defined procedures.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You will be responsible for developing a deep understanding of assigned Logistics Service Providers and Client processes, and how these are met within the Trax system.
Some of the key responsibilities of this role include:
- Providing quality Duplicate, Compliance and Service Audit analysis and coordinating with the Logistics Data Analysts, Logistics Service Providers and/or Clients on issues and disputes.
- Accountable for the accurate and timely delivery of analysis and reports.
- Schedule meetings/calls with Clients and/or Logistics Service Providers as necessary for issue resolution.
- Identifies root cause of issues and works with other teams to resolve, decreasing manual intervention and increasing automation.
- Monitors SLAs and Cycle Times to ensure that actions and reports are delivered on-time and invoices are paid in a timely fashion.
- Acts as one team, supporting other team members, actively seeking and providing feedback, participating in regular coaching and development, and building a strong team culture.
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