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Customer Service and Facilities Management Professional

2 weeks ago

Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time
Job Summary

We are looking for a highly skilled CUSTOMER SERVICE AND FACILITIES MANAGEMENT PROFESSIONAL to join our team at CBRE GWS IFM PHILS. CORP. The successful candidate will have a strong background in customer service and facilities management.

Key Responsibilities:
  1. Client Support: Provide exceptional customer service to clients, responding to their inquiries and resolving any issues promptly.
  2. Facilities Management: Manage facilities-related tasks, including maintenance repair work orders and asset management.
  3. Communication: Maintain effective communication with clients, internal teams, and external stakeholders.
  4. Process Improvement: Identify areas for process improvement and implement changes to enhance service delivery.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • At least 3-4 years of job-related experience.
  • Minimum two years of BPO Call Center experience.
  • A comprehensive understanding of facility services and customer service principles is required.