Client Acquisition Executive

6 days ago

Makati City, National Capital Region, Philippines EDUGET GLOBAL CORP Full time

This challenging yet rewarding role requires a highly skilled and dedicated individual to serve as the primary point of contact for potential clients, guiding them seamlessly through the consultation process. The successful candidate will excel at building meaningful relationships, communicating effectively, and staying organized under pressure.

Core Responsibilities
  • Lead Engagement and Conversion:
    • Achieving a 60% conversion rate from leads to attending consultations is paramount to the success of this role.
    • Employ a multi-channel approach that includes email, SMS, and phone contact to maximize connection opportunities.
    • For leads with invalid phone numbers, prioritize email communication to increase the likelihood of a response.
    • Collections of CVs from leads prior to consultations are essential for productive sessions.
    • Strategies to improve response rates should include enhanced call scripts, leveraging multiple communication channels, and identifying the most effective times to contact leads.
    • Guarantee that all required documentation is collected and submitted before the consultation takes place.
  • Post-Contact Follow-Up and Notes:
    • Maintain detailed records in the CRM after contacting each lead, incorporating relevant information gathered during the interaction.
    • Update the lead's status and apply relevant tags based on their engagement level and readiness.
    • When a lead schedules an appointment, create a task in the CRM to notify the Counsellor and guarantee timely follow-up.
  • Pre-Appointment Reminders:
    • Call leads one day prior to confirm their appointment and provide reminders about the consultation.
    • Verify that the lead has submitted their CV and other required documents prior to the appointment.
    • Notify the Counsellor of the upcoming appointment and liaise on any updates or changes.
    • Follow up with the Counsellor on any leads who fail to attend and strategize next steps to re-engage them.
  • CRM Management and Client Complaints:
    • Maintain accurate and up-to-date client records in the CRM, encompassing contact history, preferences, and follow-up tasks.
    • Manage client complaints through the CRM, ensuring timely resolution and escalating unresolved issues as needed.
  • Performance Management:
    • Monitor and achieve individual telesales targets, including the 60% booked-to-attended consultation conversion rate and CV submission rates.
    • Regularly review personal performance metrics and adjust strategies to meet objectives.
    • Submit reports on lead quality, response rates, and strategies to improve booked-to-attended consultation ratios.
  • Collaboration on Sales Strategies:
    • Work closely with the marketing team to align telesales strategies with ongoing promotional campaigns.
    • Provide feedback on lead quality and suggest improvements for lead generation efforts.
  • Reporting and Performance Tracking:
    • Submit detailed reports on sales performance, lead conversion rates, and strategies to improve booked-to-attended consultation ratios.
    • Highlight patterns, challenges, and recommendations in performance reports for management review.
  • Training and Development:
    • Attend training sessions on communication, objection handling, and CRM usage.
    • Stay updated on company services and industry trends to enhance engagement strategies.

Schedule: 8am - 4pm

Pay: 30K

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