Enterprise Support Specialist

2 weeks ago

Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱1,000,000
Job Overview

This role is designed to provide exceptional support to clients navigating business incorporation, accounting, and compliance in Australia.

As a frontline voice for our clients, you will be the key point of contact for entrepreneurs and SMEs. You will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities:
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
Requirements:

Must-Have:

  • Great Communication Skills: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic Knowledge of Australia’s Business Regulations
  • Experience in a Fast-Paced Startup/Scale-Up Environment
Interview Process:

The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
Benefits:

Humility, Kindness, Flexibility (remote work, flexible hours), Financial Benefits, Personal Growth Opportunities, and Ongoing AI Initiatives.

Seniority Level: Mid-Senior | Employment Type: Full-time | Job Function: Customer Service | Industries: IT Services and IT Consulting

  • Enterprise Account Success Coordinator

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeClientSuccess Full time ₱800,000 - ₱1,300,000

    Job SummaryWe are seeking a skilled Client Success Specialist to provide proactive support across enterprise-level accounts.The ideal candidate will be responsible for delivering exceptional client experience while providing strong support and partnership to internal teams.Manage daily communications, responding quickly to client requests, questions, and...

  • Enterprise Customer Experience Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeProvisioning Full time ₱4,000,000 - ₱8,000,000

    Job Description:">We are seeking a skilled and dedicated professional to provide exceptional customer support to our Enterprise clients. The successful candidate will play a critical role in ensuring the adoption and effective use of our products, while also providing valuable feedback to our product and sales teams.About the Role:">This is an exciting...

  • Lead Enterprise System Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeSystemSupport Full time ₱997,500 - ₱1,140,000

    Job TitleThe Overnight Systems Support Specialist is a detail-oriented and self-motivated individual who provides critical after-hours coverage for eCommerce operations and IT infrastructure.Duties and ResponsibilitiesEnterprise Systems (ES) Support:Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order...

  • Dedicated Enterprise Account Representative

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeClientSuccess Full time ₱1,000,000 - ₱1,200,000

    Job TitleThe Client Success Specialist will work exclusively with our largest enterprise account, ensuring they receive consistent high-quality support that strengthens relationships and drives retention.About the RoleThis is a relationship-focused, proactive client success and special project management role. The ideal candidate is detail-oriented, highly...

  • Enterprise Network Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeNetwork Full time ₱1,000,000 - ₱1,200,000

    Job OverviewThe primary function of this role involves designing, implementing, and supporting an enterprise network across all sites.This opportunity presents a chance for a skilled professional to take on a leadership position in network infrastructure management and security. The ideal candidate will have hands-on experience with firewalls, SD-WAN,...

  • Enterprise Learning Solutions Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $120,000

    Technical Support ProfessionalWe are seeking a seasoned Technical Support Engineer to provide expert-level support for our cloud-based platform hosted on AWS/Azure. The ideal candidate will be responsible for managing and supporting large-scale deployments of our services across enterprise environments.Key Responsibilities:Provide world-class technical...

  • Enterprise Client Support Professional

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeClientSuccess Full time ₱800 - ₱1,300

    Account Growth SpecialistWe are seeking a highly motivated and detail-oriented individual to join our team as an Account Growth Specialist. The successful candidate will be responsible for providing proactive support across all enterprise-level accounts, ensuring consistent high-quality attention that strengthens relationships and drives retention.Key...

  • Strategic Enterprise Software Asset Management Professional

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeSoftware Full time ₱700,000 - ₱850,000

    Enterprise Software Asset Management SpecialistWe are seeking a skilled and proactive Enterprise Software Asset Management (ESAM) specialist to support a leading IT consulting client. In this role, you will lead the integration, optimization, and administration of Flexera solutions, focusing on enterprise software license management and asset lifecycle...

  • Enterprise Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking an experienced professional to provide comprehensive support to our enterprise clients. The successful candidate will be responsible for delivering exceptional customer service, providing billing and licensing support, and ensuring seamless customer experiences.The ideal candidate will have a strong background in customer service,...

  • Enterprise Payroll Solutions Specialist

    2 weeks ago

    Marikina City, National Capital Region, Philippines beBeeWorkday Full time ₱4,000,000 - ₱5,000,000

    Workday ExpertiseWe're a team of innovators driven by a shared mission to create real impact. Our people-first culture values every candidate's unique perspective and skills.As a Workday Payroll Consultant, you'll work on implementing and configuring enterprise-scale Workday solutions for global customers. You'll understand customer requirements, design and...