Lead Enterprise System Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeSystemSupport Full time ₱997,500 - ₱1,140,000
Job Title

The Overnight Systems Support Specialist is a detail-oriented and self-motivated individual who provides critical after-hours coverage for eCommerce operations and IT infrastructure.

Duties and Responsibilities
  • Enterprise Systems (ES) Support:
    • Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order processing errors.
    • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems.
    • Document all error resolutions and maintain detailed logs of system issues.
    • Recognize patterns in recurring errors to identify potential systemic problems requiring escalation.
    • Create and manage support tickets with third-party vendors when system limitations are identified.
    • Collaborate with day-shift ES team to ensure continuity of operations.
    • Provide detailed shift reports highlighting resolved issues and ongoing concerns.
  • IT Systems Support:
    • Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems.
    • Perform basic troubleshooting for common user access and authentication issues.
    • Escalate complex technical issues to appropriate IT team members.
    • Monitor critical system alerts and respond according to established protocols.
    • Maintain IT support ticket queue and ensure proper documentation.
  • Miscellaneous:
    • Some travel (

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