Strategic Delivery Excellence Lead

14 hours ago

Davao City, Davao, Philippines beBeeDelivery Full time $120,000 - $150,000
Job Summary

We are seeking a seasoned delivery expert to lead our APAC team. As Strategic Delivery Excellence Lead, you will oversee the successful execution of client implementation and delivery projects within the payments industry.


Key Responsibilities:
  • Define and own the regional delivery strategy, aligning with regional commercial, product, and operational priorities and client objectives.
  • Develop scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants.
  • Maintain global standards for implementation quality, timelines, and documentation.
  • Lead and grow a high-performing regional delivery team consisting of delivery implementation managers across different markets.
  • Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence.
  • Ensure the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals.
  • Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders.

Requirements:
  • 8+ years in implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/managing multi-region or global teams.
  • Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall).
  • Excellent project management, problem-solving, and stakeholder communication skills.
  • Strong leadership and team management abilities.
  • Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira).
  • Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday).
  • Exceptional communication and interpersonal skills, with fluency in English.

What We Offer:
  • Remote work flexibility.
  • Fintech industry opportunities.
  • Referral bonus program.
  • Learning & development opportunities.
  • Language classes.
  • Social budget for team connections.
  • dLocal Houses for coworking experiences.

About the Opportunity

This is an exceptional chance to drive strategic delivery excellence in the APAC region.

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