Healthcare Record Retrieval Professional

2 days ago

Las Piñas, National Capital Region, Philippines beBeeProfessional Full time $30,000 - $40,000
Key Role in Healthcare Medical Records Retrieval

The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process.

  • Provider Research & Identification: Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.

Responsibilities include reviewing incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions, preparing accurate base forms before generating submission packets, conducting comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details, assigning requests to the appropriate records team members based on workload balance and utilization metrics, identifying and escalating special provider requirements to the assigned Client Success Manager (CSM).

Requirements:

  • Prior hands-on experience requesting health records from providers on behalf of law firms is essential.
  • Exceptional accuracy is crucial as even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools is necessary.
  • Strong verbal and written communication skills, along with a proactive problem-solving mindset, are required.

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